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SOPHOS XG 125 Enhanced Plus Support - 1 MOS EXT

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SOPHOS XG 125 Enhanced Plus Support - 1 MOS EXT (EP1C0CFAA)

SOPHOS XG 125 Enhanced Plus Support - 1 MOS EXT

SKU:
EP1C0CFAA
Description

A simple approach to comprehensive support

At Sophos, we understand that support needs to be comprehensive and aligned to the needs of your organization. We also believe it should be simple and easy to use—with a highly trained technical support representative available to you 24/7.

Sophos Support provides a variety of plans to meet your organization’s needs

At Sophos, we build products that are simple yet comprehensive—we take the same approach with our Support. With options that range from basic technical support to those that include direct access to senior support engineers and customized delivery , Sophos has a plan to fit your organization’s needs.

We take a personalized approach to support—meaning you can choose the package and options that are right for you. You’ll get help when installing, configuring and upgrading our products and resolving any technical issues.

Personalized support designed for customers with critical needs

Choose our Enhanced Plus or TAM Support plan and you’ll gain a number of other benefits as well. Additional features include direct access to senior technical resources, up to 8 hours of remote consulting, and a dedicated technical account manager to address any issues quickly and help prevent any potential problems from happening.

Protecting your investment with advanced RMA and extended warranty

Your warranty on our hardware appliances will be extended as long as you are continuously active on your support plan. We also offer advanced RMA replacement for all support plan holders.

Ensure your business operates at peak performance

A Technical Account Manager (TAM) is the right choice for those looking for proactive help. A TAM is your dedicated resource; your advocate in Sophos. Your account manager will have a comprehensive understanding of your environment and needs and can assist you with the coordination of all aspects of your Sophos support. Because your TAM understands your business and your technical implementation, he/she is able to solve problems quickly as well as give you important advice and suggestions that will prevent problems from happening.

- 24/7 Multi-channel Support provided by Sophos
- Automatic software downloads and updates
- For applicances, Advanced Hardware replacement for as long as your support plan is active
- Comprehensive suite of services built to match your organizational needs

Please note that although care has been taken in the degree of relevancy, pictures are for display purposes only, and product appearance may differ from what you see. If there are any discrepancies between the product headline, description and picture, the correct information will be in the product headline (i.e. computer systems may not come with monitors even if pictured that way). If anything is unclear, please email support before placing your order.

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